At BidToBuyOnline.com, we strive to ensure a smooth experience for all users. If you're not satisfied or received a damaged product, we’re here to help. Read below for return, exchange, and refund details.

You can request a return or replacement under these conditions:

• Damaged or leaking product
• Incorrect product shipped
• Expired product
• Sealed product unopened and unused (within the return window)

Returns not accepted if:

• Product opened, used, or tampered
• Request after return window
• Not in original condition/packaging

Return request must be raised within 5 days of order receipt. Products should be returned within 7 days after return approval.

Email us at support@bidtobuyonline.com with:

• Order number
• Reason for return
• Photos/videos of the issue (mandatory)

Once we receive and inspect your return:

• Email confirmation will be sent
• Refunds processed to original payment method or Bid Credit
• 5–7 business days for online payments
• 7–10 days for COD via bank transfer

Note: Shipping charges (if any) are non-refundable.

We replace items only if defective, damaged, or incorrect. Subject to availability. If out of stock, full refund will be issued.

• Opened/used products
• Free samples or promos
• Gift cards or vouchers
• Personal care items once opened

Orders can be cancelled before dispatch. Post-dispatch, cancellation not allowed. Email support@bidtobuyonline.com with your order number for cancellation.

We usually arrange reverse pickup. If not available, self-ship may be required. Courier charges may be refunded if approved.

Have questions? Email us at: support@bidtobuyonline.com